You are here

Troubleshootings

Chat Widget Installation Troubleshooting

I added the JS code but the widget doesn't show.

  • If your website uses cache, you might need to clear the cache to see the widget.
  • Check if your web page has JQuery included. If not, add the JQuery code above onto your web pages.

The widget icon doesn't respond to clicks.

  • The widget requires JQuery. Copy the code below and paste it before the widget code if your website doesn't have JQuery.
    <script src='https://code.jquery.com/jquery-2.1.3.min.js'></script>

My website has JQuery but the widget icon still doesn't respond to clicks

Browser console returns error "Uncaught TypeError: $input.on is not a function..."

  • The widget requires jQuery 1.7 or higher. If your website uses an older version of JQuery, please upgrade it.