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This is a developer only feature. With callbacks, you can integrate the AI chatbot with your CRM or helpdesk system seamlessly.

When you have set up a callback, the AI chatbot will invoke the a REST API you specify when a certain event fires.

Currently the following events are supported

  • A lead is captured.
  • A chat session ends.

To utilize this feature, you need the ability to write and deploy API end points at your side.